Cancellations & Refunds

Returns (if applicable)

Making a return is easy. Just email to contact@akaaro.com within 5 days of receiving your order and return the items within 10 days of receiving your order.

To be eligible for a return/exchange/refund, your item must be unused and in the same condition that you received it and must also be in the original packaging and with all AKAARO garment tags. Please note, however, that we are unable to reimburse shipping costs, including those to return the product to AKAARO. We recommend that you obtain proof of postage on returning the item to us, as we cannot accept responsibility for items lost in the post. Once we receive the item/s, the refund will be initiated.

Items purchased at our retail store cannot be returned. An exchange for your order can be processed in the form of store credit.
Please make sure your items are returned new, unused and packaging still attached.

Will not be eligible
- any item not in its original condition, is damaged or missing parts for reasons not due to our error
- or any item not been acknowledged within 5 days by Email
- or returned more than 12 days after delivery.
- or item on sales

To complete your return, we require a receipt or proof of purchase.

Exchange (if applicable)

Making an exchange is easy. Just email to contact@akaaro.com within 5 days of receiving your order and return the items within 10 days of receiving your order.
- Sale items can't be returned.
- For Returns and Exchange shipping within India is take care by the brand.
- For international shipment returns and exchange will come with additional shipping charges.

Refunds (if applicable)

Once your return is received, we will send you an email to notify you that we have received your returned item.

Your return will be inspected maximum 5 working days after reception of your return and we will notify you of the approval or rejection of your refund within the same 5 working days.

If you are approved, then your eligible refund amount will be processed within 5 working days after the approval, and a credit will automatically be processed in these 5 working days to your credit card or original method of payment from our side. Reception of the credit on your side will be inherent to process time of the payment gateway used, on which we have no control.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@akaaro.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.